IT Service Center

ITSC(IT Service Center) Visits and Consultation

The IT Service Center (ITSC) offers comprehensive consultation services to address issues encountered while using campus information services.

Targets of Service

  • Guidance on using the campus information systems and addressing any errors
  • Support the installation and setup of operating systems and software on work PCs and laptops, with the condition that the operating system license has been purchased and the software is provided by the school

How to Use

  • Phone consultations: 02-880-8282
    – weekdays 08:00~19:00, Saturdays 09:00~14:00
  • Chatbot consultations: https://chatbot.snu.ac.kr
  • Board consultations: Login to mySNU (https://my.snu.ac.kr) → Information Plaza → Bulletin Board → IT Service Q&A
  • Email consultations: itsc@snu.ac.kr
  • In-person consultations at IS&T SNU: IS&T SNU, IT Service Center (Building No. 102 Room 203), Weekdays 09:00~18:00

  • [In-person Consultation]

    • Gwanak : Information Center (Building 102) Room 101
    • Yeongeon: College of Medicine Student Hall (Building 5) Room 108-1

    [Phone Consultation]

    • Gwanak : 880-8282 (Weekdays 8:00~22:00, Saturday 9:00~14:00), Foreigners 880-2121 (Weekdays 9:00~18:00)
    • Yeongeon: 740-8088, 8089 (Weekdays 9:00~18:00)

    ※ If necessary, the consultant can remotely access the user’s PC to help solve the problem

    [Online Consultation]

    • Chatbot Consultation : chatbot.snu.ac.kr
    • KakaoTalk: Search for “Seoul National University IT Consultation Chatbot SNUbot” on KakaoTalk, then send a message to the consultant in the chatroom.

    [Email Consultation]

    · itsc@snu.ac.kr

Inquiries

TEL : 02-880-8282(ITSC : IT Service Center) / E-mail :  itsc@snu.ac.kr