Student Navigator

Request SNU_ID

An SNU ID is needed to use the SNU portal site (mySNU) and other information services. You can request an SNU_ID on the main page of mySNU.

  • The ID is automatically used in the webmail address (e.g. user_id@snu.ac.kr).
  • The ID may be used immediately after online registration. The password needs to be changed every six months.

Academic Information

  • In the academic information section, various academic-related services such as scholarship applications, course inquiries, grade inquiries, leave of absence and return applications, and certificate issuance are available.

Wireless LAN Connection

How to Use Wireless LAN

Mobile App Installation

Seoul National University’s official mobile app

  • Download the “서울대학교 App” app from Google PlayStore or Apple AppStore.
  • The app provides easy access to user-friendly features among the services offered through the Seoul National University portal.

Campus Map

  • Download the “서울대 캠퍼스 맵” app for building searches, directions, and restaurant menus.

IT Service Inquiries and Support

[IT Service Center, Information Technology Services]

  • The IT Service Center of the Information Technology Services provides comprehensive counseling services to resolve issues that arise while using information services within the university.

[In-Person Counseling]

  • Gwanak Campus: Information Technology Services (Building 102), Room 205, Phone: 880-8282
  • Yeongeon Campus: College of Medicine Student Center (Building 5), 1st Floor, Phone: 740-8088

[Phone Counseling]

  • Gwanak Campus: 880-8282 (Weekdays 8:00 AM – 10:00 PM, Saturdays 9:00 AM – 2:00 PM), Foreign Language Support: 880-2121 (Weekdays 9:00 AM – 6:00 PM)
  • Yeongeon Campus: 740-8088, 8089 (Weekdays 9:00 AM – 6:00 PM)

[Remote Support]

  • Remote assistance where counselors can connect to the user’s PC remotely to resolve issues.
  • To use this service, visit the Remote Support website (http://rsup.snu.ac.kr).

[Online Counseling]

  • Chatbot Counseling: chatbot.snu.ac.kr
  • Portal (http://my.snu.ac.kr) ► SNU Support ► IT Services ► IT Service Q&A

[Email Counseling]

[Computer Equipment Rental Service]

Link to the rental service information page